HawaiiSpins Privacy Policy

At HawaiiSpins, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and use our platform at hawaiispins.com. By registering an account or continuing to use our services, you acknowledge that you have read and understood our data practices as described in this document. We are committed to handling your information responsibly and transparently, in accordance with applicable data protection laws.

Who We Are

HawaiiSpins is operated by Fortune Master Limitada, a company licensed under the Anjouan Gaming authority, Comoros (AOFA), licence number ALSI-202505022-FI1. Our platform has been providing online gaming services since 2022. When you interact with our website, create an account, or contact our support team, you are engaging directly with us as the data controller responsible for your personal information.

Information We Collect

When you register or use our services at HawaiiSpins, we may collect the following categories of personal data:

Registration and Account Data

Full name, date of birth, and nationality
Email address, phone number, and postal address
Username, password, and account preferences
Government-issued identification documents for verification purposes

Financial and Transaction Data

Payment method details, including card numbers (partially masked) and cryptocurrency wallet addresses
Deposit and withdrawal history, including amounts, dates, and methods used
Information related to bonus usage and wagering activity

Technical and Usage Data

IP address, browser type, operating system, and device identifiers
Pages visited, session duration, and navigation patterns on our site
Login timestamps and activity logs
Communications you send us via live chat, email, or telephone

How We Use Your Information

We use the data we collect for the following purposes:

To verify your identity and comply with our legal obligations under anti-money laundering (AML) regulations
To process deposits and withdrawals, and manage your account securely
To provide customer support via online chat, email, or telephone at +44 1294 620793
To detect and prevent fraud, abuse, or any use of prohibited software on our platform
To ensure responsible gambling compliance and enforce self-exclusion restrictions, including those applicable to GAMSTOP and EGBA members
To send you transactional communications, account notifications, and, where permitted, promotional offers
To improve our services, game offerings, and overall user experience

Legal Basis for Processing

Our HawaiiSpins platform processes your personal data on the following legal grounds: performance of a contract (to provide our gaming services to you), compliance with legal obligations (such as AML checks and identity verification), legitimate interests (such as fraud prevention and platform security), and, where applicable, your explicit consent (such as for marketing communications).

Identity Verification and AML Compliance

We are required by law to verify the identity of our players under certain circumstances. At HawaiiSpins, identification is required for withdrawal requests of USD 1,000 or more. We may request copies of government-issued ID, proof of address, or proof of payment method. Additionally, gaming transaction checks may take up to 30 days, and investigations related to suspected use of prohibited software may restrict account functionality for up to 75 days. We conduct these checks to protect both our players and the integrity of our platform.

Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

Payment processors and financial institutions to facilitate deposits and withdrawals
Game providers (such as NetEnt, Microgaming, Play'n GO, Yggdrasil, and others) for dispute resolution and verification of game outcomes
Regulatory and licensing authorities, including the Anjouan Gaming authority, as required
Law enforcement or government agencies where we are legally obliged to disclose information
Identity verification and KYC service providers

All third parties we engage are required to process your data securely and in accordance with applicable data protection standards.

Cookies and Tracking Technologies

Our HawaiiSpins website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and support our marketing efforts. These include essential cookies necessary for the site to function, as well as analytical and preference cookies. You may adjust your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our platform.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by law or legitimate business purposes. Financial records and transaction histories are typically retained for a minimum of five years in accordance with AML regulations. If your account is inactive for 180 days, an inactivity fee of 5 EUR per month will apply, and we may contact you regarding your account status.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We at HawaiiSpins respect these rights and will respond to valid requests in a timely manner:

Right of access — you may request a copy of the personal data we hold about you
Right to rectification — you may ask us to correct inaccurate or incomplete information
Right to erasure — in certain circumstances, you may request that we delete your data
Right to restrict processing — you may ask us to limit how we use your data
Right to data portability — you may request your data in a structured, machine-readable format
Right to object — you may object to processing based on our legitimate interests

To exercise any of these rights, please contact our support team at customercare@hawaiispins.email. We will respond within a reasonable timeframe, typically within 30 days.

Security of Your Data

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. Our HawaiiSpins platform uses industry-standard encryption for data transmission and stores sensitive data on secured servers. However, no system is entirely immune to risk, and we encourage you to keep your login credentials confidential and contact us immediately if you suspect any unauthorised use of your account.

Restricted Countries and Eligibility

Our services are not available to residents of certain jurisdictions, including but not limited to the Netherlands, France, USA, Spain, Italy, Germany, and many others as detailed in our Terms and Conditions. We do not knowingly collect or process personal data from individuals in restricted territories. If we become aware that we have collected data from an ineligible user, we will take appropriate steps to remove that data and close the relevant account.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make significant changes, we will notify you via email or a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services following any updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. Our dedicated support team is available 24/7 via live chat on our website, by email at customercare@hawaiispins.email, or by telephone at +44 1294 620793. We are here to help and will do our best to address your enquiry promptly.

Content updated: July 13, 2026